NetSuite2019-09-02T13:03:18+01:00

NetSuite provides cloud financials, CRM, ecommerce, HCM and professional services automation management for all organizations from fast-growing midsize companies to enterprises.

According to a study by Gartner “All Software Markets Worldwide, 2015” NetSuite is the fastest growing Financial Management System on the Globe.

NetSuite on any device - atstratus
NetSuite ERP - atstratus

NetSuite ERP

It is the most robust solution available in the market, which made it the most deployed Cloud ERP solution worldwide. Its’ scalability made it a perfect solution for both small and large businesses, which may be growing at different pace.

Powerful modules vary from accounting software, through production management, supply chain to procurement giving complete freedom of choice.

NetSuite CRM - atstratus

NetSuite CRM

NetSuite CRM offers set of traditional features such as Sales Force Automation, customer service management or marketing automation but in addition to that it manages the sales aspect as well: quotes, order management, commissions and forecasting.

What is also unique it integrates with other NetSuite modules – such as SuiteCommerce – delivering real 360 degree view of the customer lifecycle.

SuiteCommerce - atstratus

SuiteCommerce

Tens of thousands of businesses are backed by NetSuite since its’ visionary inception in 1998. As one of few it integrates with backend processes, providing its’ users with holistic process of managing orders from moment of lead creation until billing.

It goes beyond that taking care of production, inventory, point of sale and else. All modules integrated to provide seamless customer journey.

NetSuite OneWorld - atstratus

NetSuite OneWorld

Nowadays World will not wait for you and those who cannot keep up will loose the game for markets dominance.

OneWorld delivers ability to manage multi-subsidiary organisations dispersed across geographies, but also languages, currencies and tax regulations. All of this at a fraction of an expensive and stiff on-premise ERP.

NetSuite Professional Services Automation - atstratus

NetSuite Professional Services Automation

PSA takes care of every aspect of your project resulting in improved delivery timelines, cashflows, resources utilisation and profitability.

It manages entire bid-to-bill process and as it changes NetSuite has capability to adapt thanks to configurability and extensive capabilities in project management, resource planning, financials, billing and invoicing.

NetSuite Frequently Asked Questions (FAQs)

Can I customize my application using common development tools like Microsoft visual studio or will I require sophisticated development tools?2019-09-02T10:42:53+01:00

NetSuite provides a number of development and customization possibilities that answer various needs of different users from within the business organization. They cater for needs of a business users, power users and developers.

SuiteCloud is a comprehensive offering of cloud development tools, applications and infrastructure that enables customers and software developers to maximize the benefits of cloud computing.

SuiteCloud Developer Tools are built to allow both business analysts and technical developers to interact with NetSuite. For instance, business analysts can graphically customize record types and business processes and transport data in and out of NetSuite via Excel spreadsheets. The NetSuite SuiteCloud platform offers a wide variety of APIs that developers can use to generate robust extensions, customizations and integrations. Developers can then further package and readily distribute their custom apps.

Whether extending NetSuite to fit specific business needs, developing entirely new applications or integrating with existing on-premise or cloud systems, SuiteCloud Developer Tools provide a comprehensive cloud customization and integration environment.

  • SuiteBundler: Cloud application packaging and distribution;
  • SuiteFlow: Graphical process customization;
  • SuiteScript: Programmable logic and scripting;
  • SuiteTalk: Cloud integration;
  • SuiteAnalytics: Business Intelligence;
  • SuiteBuilder: Point-and-Click customization; and
  • SuiteCloud IDE: IDE and debugger.

Lastly, NetSuite supports frameworks such as Java Apache Axis, Microsoft .NET and PHP toolkit. In fact, when building an application with Microsoft .NET, NetSuite recommends use of Visual Studio .NET since it provides an integrated development environment to build and debug Web service applications.

Does it have deployment flexibility, e.g. can I switch between on Premise and SaaS if /when my needs change?2019-09-02T10:42:19+01:00

NetSuite is the #1 Cloud ERP and as such was designed with a cloud computing-based model in mind. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, order and inventory management and more.

More than 16,000 companies use NetSuite to run more effectively. Giving nature of ERP function within the business it should truly rely on the scalability that comes with cloud based applications. By using NetSuite to automate operations, streamline processes and access real-time business information anytime, anywhere, growing businesses realize breakthrough performance improvements. NetSuite also offers industry-specific solutions for professional services, software, wholesale distribution, manufacturing and retail. NetSuite OneWorld helps global, multi-company organizations manage subsidiaries better with robust multinational, multi-currency support.

 

At the moment, NetSuite is the fastest growing Cloud-based financial management solution, according to calculations of Gartner data, NetSuite has won more than 80 awards from industry groups for its products, innovation, leadership and corporate culture.

In addition to that, HRMS provided by the partner of the proposed solution Endeavour, which is composed of the HR and Payroll modules has an option of switching between on-premise and cloud-based hosting as the need arises. That provides a flexible option should a legal requirement in a country of operations arose in the future.

How quick and easy will it be to setup new sites/locations and incorporate them into the existing reporting infrastructure?2019-09-02T10:41:27+01:00

NetSuite OneWorld Financials provides a complete cloud financial management application for global businesses. With NetSuite OneWorld Financials, businesses can adjust for currency, language, taxation and legal compliance differences at the local level, alongside regional and global business consolidation and roll-up. NetSuite OneWorld provides real-time visibility into all aspects of your business worldwide, ensuring consistent and compliant management both locally and globally.

With support for over 190 currencies, 27 languages and customer deployments in 200+ countries and dependent territories, country specific accounting standards across North America, Europe and Asia, NetSuite OneWorld enables organizations to seamlessly meet the Individual needs of local operations and easily adapt to the latest accounting standards and regulations.

NetSuite OneWorld provides a seamless experience for operations and financials by bringing down subsidiary restrictions. OneWorld provides the ability for businesses to execute on true intercompany business in a configurable, secure, fully automated, accurate, compliant, real-time process across intercompany transactions and reconciliations, and a lot more.

Is the user interface suitable for individuals and masses?2019-09-02T10:40:51+01:00

NetSuite was founded in 1998 by Evan Goldberg under the original name NetLedger, which offered web-hosted accounting software and is widely seen as the first cloud computing software company, with the company’s 1999 founding pre-dating that of Salesforce.com by about a month.

Despite more than twenty years that elapsed from the date of NetSuite’s founding it remained competitive not only at the level of functionalities, but also the looks alike. It followed the spirit of time and adjusted to ever-changing users’ requirements across the globe over the two decades.

NetSuite does not slow down on the investments – on the contrary. Since the acquisition by Oracle it effectively increased its research and development forces, as well as the back-office functions, further getting fueled by the resources of Oracle, which is widely recognized as one of the world-wide software giants. If one was to forecast the future by judging the past, he/she can rest assured that NetSuite will with no doubts remain suitable for individuals as well as masses for the future years to come.

Are there accessible and available experienced local support consultants?2019-09-02T10:38:12+01:00

NetSuite is a global organization that is supported by hundreds of partners globally. With the most recent acquisition by Oracle it is heavy investing in the local presence across ECEMEA region, which reflects in a growing number of so-called Alliance Partners and SuiteCloud Developer Network partners. Also, thanks to the cloud-based model many activities are done by the most talented and experienced in NetSuite implementations resources from overseas.

 

Alliance Partner

NetSuite Alliance Partners that provide a combination of the various services in areas of ERP, HCM, CRM & omnichannel commerce such as program management, change management, systems integration & systems implementation.

SuiteCloud Developer Network Member

The SuiteCloud Developer Network (SDN) is a dedicated, end-to-end program geared toward developers who build specialized & complimentary solutions to extend the NetSuite platform.

atstratus is a certified NetSuite Alliance Partner and a member of the SuiteCloud Developer Network. Our head office was established in 2018 in Poland, with a network of consultants based in the region. atstratus focuses on the Africa, Middle East, Eastern European markets where it is entitled run implementation projects. atstratus delivers the highest quality and value. atstratus is not another one-stop shop for all vendors, instead we focus purely on NetSuite. That is because we saw an immense potential in NetSuite, which proved its worth in US market and is now taking rest of the world’s businesses by the storm.

We see cloud computing as an enabler for fast-growing businesses. You can spend less time on back-office activities and focus on core ones instead. Relationships with our customers and their satisfaction are the backbones for atstratus future success.

atstratus was founded by a team of ex-Oracle professionals experienced in project management, sales management and business development in emerging markets. Thanks to their past they have thorough understanding of the customer needs and run the company with a sole goal: to helping businesses achieve higher productivity & lower costs by offering affordable NetSuite implementations.

In addition, there are currently more than 300 NetSuite independent software vendor (ISV) partners who are members of the SuiteCloud Developer Network (SDN) program, NetSuite’s third-party developer program. These partners have built over 300 SuiteApps, specialized and complimentary solutions integrated with the NetSuite SuiteCloud platform. SuiteApps earn a Built for NetSuite badge of Native, Integrated, or Hybrid to indicate how the solution is integrated with NetSuite and to document that the solution has been verified to meet NetSuite and industry standards on security and compliance best practices.

Has the system been localized? Is it compatible with the countries’ legal regulations and statutory requirements?2019-09-02T10:36:56+01:00

Growing regulatory challenges, compliance risk, financial penalties and more frequent system-based tax audits is leading to businesses being burdened with ever more complex tax compliance requirements. As the world’s #1 global cloud ERP, NetSuite OneWorld’s tax and compliance management capabilities provides a robust foundation for transparency, automation, simplicity and controls in the management of your global tax and compliance responsibilities, enabling you to grow your business globally with confidence.

Used in over 110 countries with support for the most widely used languages, NetSuite’s ‘out-of-the-cloud’ comprehensive indirect tax management and reporting capabilities cover over 90% of Global Gross Domestic Product (GDP) ensuring that a business system is ready to handle your international footprint wherever your company operates.

Indirect tax compliance

Mismanagement of tax management processes can result in penalties and interest charges. Whichever way you look at it, the management of indirect taxes is becoming a costly overhead.

Around the globe, indirect tax requirements continue to change frequently and place an increasing burden on businesses, rather than the government, to monitor and report on their compliance responsibilities. Compliance responsibility is a major hidden cost of business operations. A study by PricewaterhouseCoopers found that in many countries on average, it takes a company longer to comply with VAT, than to comply with corporate income tax.

Governments are regularly changing tax rates and laws in an effort to balance their budgets, placing an increasing burden on businesses in the management of the additional tax compliance. Deployed by organizations in over 110 countries, NetSuite can help you address these challenges through:

  • Transparency—reduces audit risk with an always-on audit trail, access logs for both external and tax auditors and full drill-down from summary tax forms and reports to underlying transactional data demonstrating the source of calculations.
  • Automation—enables standardized workflow across all international operations with tax calculation occurring as part of standard business processes.
  • Control—Validation of data entry based on in internal standards and centrally defined configurable approval processes and exception reporting provide confidence in system administration.
  • Simplicity—single system architecture means no re-keying of transactional or tax data, avoiding common errors and traceability gaps found in traditional point solutions.

Financial and accounting regulations

NetSuite OneWorld is used in more than 110 countries, includes comprehensive indirect tax management and reporting capabilities for some of the most stringent local accounting regulations and gives you the power to go global with confidence. NetSuite OneWorld

  • Meets accounting regulations across multiple countries including US, UK, Germany, Japan, Australia, Singapore, Hong Kong, China, Malaysia, Thailand and more.
  • Is accredited by multiple bodies including the American Institute of CPAs (AICPA, the Institute of Chartered Accountants in England and Wales (ICAEW) and in Singapore by IRAS as complying with GST and Audit Files.
  • Is certified in Germany under IDW AuS 880 and GoBS, Philippines by Philippines Bureau of Internal Revenue, Portugal by DGPC under the Computerized Invoicing software certification (Portugal Decree 363/2010), Japanese J-GAAP compliant and many more.

Configurable tax engine

NetSuite OneWorld has a built-in tax engine that is configurable to your specific business needs.

  • Out-of-the-Cloud pre-configuration of tax codes and localized reporting for over 50 countries.
  • Flexible indirect tax engine automates calculation of Canadian HST, Mexican IVA, German Mwst, Philippines VAT, Australian GST, China Golden Tax VAT and more.
  • Cross border sales and Intrastat reporting across all 27 EU countries, including online capabilities for many countries.

Comprehensive currency management

NetSuite multi-currency management supports 190+ currencies and exchange rates enabling you to do business with both customers and vendors globally as well as a wide variety of payment options. It provides real-time currency conversion and financial consolidation for all your global operations.

  • Out-of-the-Cloud pre-configuration of tax codes and localized reporting for over 50 countries.
  • Flexible indirect tax engine automates calculation of Canadian HST, Mexican IVA, German Mwst, Philippines VAT, Australian GST and more.
  • Cross border sales and Intrastat reporting across all 27 EU countries, including online capabilities for many countries.

Audit and compliance reporting

Electronic audit is now common practice in many countries for both external auditors and Government tax auditors. NetSuite supports audit files formats for SAF-T (all OECD countries), GDPdU (Germany), IAF for Singapore and many more.

  • Always-on audit trail, built-in analytics, access logs and workflow.
  • Full drill-down from summary reports to underlying transaction detail provides transparency to aid demonstration of on-going compliance with local statutory and regulatory requirements.

One system architecture simplifies Sarbanes-Oxley (SOX) and similar compliance obligations by helping ensure standardization and consistent reporting across your business operations.

Payment processing

NetSuite Electronic Payments enables you to pay your vendor bills and employee expenses across the globe directly from NetSuite, as well as take payments directly from customers.

NetSuite Electronic Payment Processing puts the payments or direct debits into each bank’s predefined file format ready to import into banking software or submit to the bank online, thus lowering payment processing expenses by eliminating checks, postage and envelopes and saving time too.

Comprehensive language management

Translated in over 20 languages including Chinese, Japanese, French, German and many more, NetSuite OneWorld enables each employee to select his or her language of choice.

Does the system have an inbuilt report designer? Is it easy to use? Can the tool manage complex data such as disaggregated indicators reported per grantee, per reporting period, per location? Can it store training logs or hospital records?2019-09-02T10:34:18+01:00

NetSuite’s standard reports are prebuilt report definitions that you can run to retrieve, present, and analyze your account’s data. NetSuite includes more than 400 standard reports and many standard reports include both summary (rollup) and detail versions. Standard reports can be run as is, or modified by setting per-user preferences, selecting per-report viewing options, or defining ad-hoc custom reports in NetSuite’s Report Builder tool.

All of NetSuite’s canned reporting is easily adjusted by filters and ranges, along with many other options, to quickly create customized and personal reporting.

Types of Reports include:

  • Standard Reports;
  • Ad Hoc Reports; and
  • Customized Reports.

NetSuite also provides a specialized Financial Report Builder that you can use to customize financial statements only. You can modify the look of a report and the information it presents, in order to meet your specific needs. The Report Builder’s WYSIWYG (What You See Is What You Get) format allows Customer to view the changes you have made before saving the report.

In addition to reports, NetSuite provides other analytic tools that may meet additional reporting requirements such as KPI’s, saved searches, snapshots and extracts through ODBC, JDBC, or ADO.NET drivers.

  • Key Performance Indicators, or KPIs, synthesize your raw data into critical business metrics that you can see right on your dashboard in the formats you choose. Some KPIs are prebuilt from standard reports, and you can create custom KPIs from saved searches. NetSuite includes over 75 prepackaged KPIs based on NetSuite standard reports, including summaries of forecast, pipeline, orders, cases, and financial data.
  • Saved Searches are queries of NetSuite data that allow advanced data filtering and sorting options. Saved searches support more complex data manipulations than reports and the ability to send email alerts, but do not provide the same level of presentation formatting.
  • Report Snapshots provide immediate access to a report’s summary data. You can also add Report Snapshot portlets to your dashboard. Report Snapshot portlets offer quick insights to important business results every time you view your dashboard. When you roll over a data point in a report snapshot chart, its value displays.

SuiteAnalytics Connect provides views of NetSuite data tables that are available to external reporting tools like Microsoft® Excel, Crystal Reports, BIRST, Adaptive, or any other compatible application through ODBC, JDBC, or ADO.NET drivers.

How will data be extracted from the tools used for data collection and storage to be used for analysis and visualization. Is it an easy to use process/application or it requires expertise? Is it a third party to the ERP?2019-09-02T10:33:30+01:00

Data can be extracted from NetSuite in a very easy manner and can be done even by the business users who have just a basic knowledge of the system. The results can be exported from reports and search with zero coding knowledge necessary in the following formats: Word, PDF, Excel, CSV, Tableau.

In addition, SuiteCloud is a comprehensive offering of cloud development tools, applications and infrastructure that enables customers and software developers to maximize the benefits of cloud computing.

SuiteCloud Developer Tools are built to allow both business analysts and technical developers to interact with NetSuite. For instance, business analysts can graphically customize record types and business processes and transport data in and out of NetSuite via Excel spreadsheets. The NetSuite SuiteCloud platform offers a wide variety of APIs that developers can use to generate robust extensions, customizations and integrations. Developers can then further package and readily distribute their custom apps.

Does the system have a business intelligent tool? Can it integrate with other business intelligent tools; can data be easily imported in or exported out?2019-09-02T10:32:56+01:00

NetSuite comes natively with embedded analytics capabilities, a significant differentiator of our solution. We provide real-time visibility across your entire enterprise, enabling unprecedented access to financial, customer, and business data. Multiple levels of consolidated reporting and enterprise-wide key performance indicators (KPIs) are displayed in real time on dashboards, with complete support for internal and external reporting. Since analytics are in the same single system, NetSuite analytics are true real-time reports with full drill-down and roll-up.

NetSuite is a dashboard-driven application, and every user role comes with a standard dashboard. KPIs synthesize your raw data into critical business metrics that you can see right on your dashboard in the formats you choose. User personalization is one of the strengths of the NetSuite application, and all dashboards, indicators, reports, and KPIs can be personalized by end users (within the confines of their authorization profile) with simple drag and drop functionality.

NetSuite includes over 75 prepackaged KPIs based on our standard reports, including summaries of the forecast, pipeline, orders, cases, and financial data. You also can create custom KPIs, based on custom saved searches.

Reports can be exported as a CSV or PDF file, or into Microsoft® Word, Microsoft® Excel, or Tableau® Desktop. For long-running reports, usually those with a large amount of data, a popup option allows Customer to run the report in the background and be alerted when the report is completed. Customer also has the option of scheduling reports to run at specific times.

Does the application have a well-documented API (application programming interface) and is it publicly available?2019-09-02T10:31:59+01:00

The SuiteTalk Platform provides programmatic access to your NetSuite data and business processes through an XML-based application programming interface (API). Generally speaking, the SuiteTalk Platform has the following characteristics:

  • SOAP encoded web services – the SuiteTalk Platform uses SOAP-based web services with document style, or Doc style, encoding.

Doc style encoding consists of message-oriented exchanges where an XML schema specified within the SOAP message defines the structure of any messages sent between two applications. RPC exchanges are not supported.

  • HTTPS Transport – currently the only transport supported is HTTPS.

A list of NetSuite records that are supported in web services development is available, and examples shared publicly in an extensive documentation.

To maintain the highest security standards for connectivity, NetSuite periodically updates server certificates and the trusted certificate store we use for https requests. We expect client applications that integrate with NetSuite to use an up-to-date certificate store, to ensure that integrations do not break because of certificates expiring or changing security standards. This issue typically does not affect modern browsers because these clients are maintained to use the latest certificates. NetSuite has a very well documented API that is publicly available.

What measures are there to ensure the change does not affect the end result?2019-09-02T10:30:09+01:00

Quality Assurance

Quality assurance (QA) is an integral part of project management. All the procedures, plan templates and standards will be documented and available online. The project team will have people with expertise in QA procedures, database, and implementation methodologies and inter personnel communication.

The quality assurance activities and procedures planned for this project are:

  • Review of the Plan and the Project Documents;
  • Maintenance and Troubleshooting of the Field Hardware and Components;
  • Review Checklist; and
  • Critical Success factors.

Integration

Each part of the delivery needs to be thoroughly tested, before it gets moved to production environment for the real use.

There are usually 3 levels of testing:

  • Unit testing – a part of the delivery of each deliverable;
  • Integration test – provides testing of multiple items connected to end-to-end process, including third party software testing;
  • User acceptance testing – presents final testing before moving functionality to production environment

atstratus will help the Customer with each of the testing phase.

User training

atstratus will provide the Customer’s users with beginner training for various groups of users, starting with the beginner trainings to country specific trainings. These trainings may be extended to provide additional sessions and insights for more advanced users. These trainings delivered by atstratus will be supplemented with additional user manuals, including standard processing and also advanced guide-books.

They will not only serve as a reminder to the attendees of the training, but will also be helpful in dissemination of the knowledge within the organization and among future employees. The manuals provide detailed, relevant knowledge and step-by-step type of guidance that will navigate all users, even those who are new not only to NetSuite but ERP systems in general.

Support

NetSuite’s global support organization provides you with flexible support options tailored to your business needs to maximize your satisfaction with your NetSuite investment. With deep expertise across NetSuite ERP, CRM, Ecommerce, PSA, SuiteCloud as well as specific NetSuite modules, NetSuite’s SuiteSupport specialists will be able to address your NetSuite questions and issues rapidly to keep your business running smoothly. NetSuite’s SuiteSupport portfolio offers your organization a choice of support offerings to match your business needs, from Basic to Premium to Dedicated level support. Each provides specific service levels and capabilities, from online case submission to 24×7 phone support.

No matter what SuiteSupport level Customer selects, NetSuite provides as standard the SuiteAnswers portal, which delivers a comprehensive knowledge base, online case submission and much more.

How will atstratus help the organization navigate the change that will come with the ERP implementations?2019-09-02T10:29:11+01:00

NetSuite’s implementation is solution-based approach, based on best practices and pre-built solutions. It is divided into seven key areas, starting initiation phase, throughout core implementation in accordance to schedule and eventually the delivery of a top-notch solution. It follows One Methodology of NetSuite implementation that is practiced by NetSuite Professional Services.

Each stage broken down into multiple tasks. This series of activities is referred to as the “work breakdown structure” (WBS) and serves as the basis for the steps in the implementation work plan.

Not all projects, or professional service engagements, will always use all stages and complete all the activities outlined in this methodology. This staged approach has been designed to be flexible enough to allow specific requirements to be properly addressed and for methods and techniques to be selected and implemented as needed. Why have two levels (i.e., stages and tasks) rather than just listing the tasks in order? The stages and tasks are important for segregating the work into manageable blocks. Such segmentation provides the ability to periodically assess progress and establish near- term milestones.

For each task in the seven stages, the following information is included:

  • Roles – who on the project team is involved in this activity;
  • Input Deliverables – the information required to complete a task;
  • Output Deliverables – the result of the task; and
  • Best Practices – a detailed description of how a business process is handled by NetSuite.

The 7-stage approach is an ideal method to approach every implementation, however, each is unique, and every scope differs. Presence of a stage is subject to a contractual agreement preceded by scoping exercise.

Implementation of new ERP system always requires certain time to settle down and increased attention. At the end of post go-live assistance, atstratus can propose a system support service to Customer in addition to the extensive support options provided by NetSuite by default, such as SuiteAnswers, Basic Support and optional Premium Support.

atstratus is ready to provide post-implementation support and basic user training to tune up the application and help users to easier accommodate to the new processes.

How will any open protocols and standards be used to future-proof your application?2019-09-02T10:27:58+01:00

SuiteTalk web services integration makes it easy for customers and developers to integrate NetSuite with a variety of applications including existing on-premise investments and third-party cloud applications, and to build website-to-NetSuite integrations or create lightweight custom mobile applications.

With a full complement of SOAP web services across the suite and a framework that supports lightweight REST-based integration, SuiteTalk makes it easy to integrate NetSuite the way you need it most.

Standards-based integration

  • Integrates standard NetSuite records and custom objects with your third-party applications;
  • Enables integration using Java, .NET or any other development language that supports SOAP-based web services; and
  • RESTlet framework allows developers to define their own procedures for the standard REST functions such as POST, PUT, GET and DELETE.

Comprehensive error handling

  • Sophisticated error handling helps ensure robust, reliable integrations;
  • Supports strongly typed custom fields with automatic validation based on the field type;
  • Returns exceptions on a record-by-record basis.

Powered by a robust security model

  • Manages web service requests by using standard NetSuite authentication, authorization, session management and encryption;
  • Ensures web services operations are restricted based on access privileges;
  • “Web Services Only” role ensures users can only access using web services if required; and
  • Supports security on a per-field basis.

 

NetSuite employs stringent round-the-clock monitoring tools, controls and policies and a dedicated tenured security team to ensure that it provides the strongest security for its customers.

NetSuite has met a host of audit and security standards including SOC 1, SOC 2, PCI-DSS and EU-US Privacy Shield framework. In addition, NetSuite has modeled its security and risk management processes according to National Institute of Standards and Technology (NIST) and ISO 27000 series of standards.

Comprehensive security certifications

  • SOC 1 Type II: NetSuite provides an SOC 1 Type II audit report to its customers prepared by and audited by independent third-party auditors. This report, commonly referred to as Service Organization Controls report, or SOC 1, is conducted in accordance with attestation standards established by the American Institute of Certified Public Accountants and International Standard on Assurance Engagements 3402, “Assurance Reports on Controls at a Service Organization”, issued by the International Auditing and Assurance Standards Board.
  • SOC 2 Type II: The AICPA created the System and Organization Controls (SOC) II report to provide management of a service organization, user entities and other specified parties with information and a CPA’s opinion about controls at the service organization that may affect user entities’ security, availability, processing integrity, confidentiality or privacy. Oracle NetSuite’s SOC II is a type II report which means it covers both design and operating effectiveness, are prepared and audited by independent third-party auditors and covers controls on security, availability, and confidentiality.
  • PCI DSS: In complying with PCI-DSS requirements, NetSuite offers optional 3D Secure credit card authentication—also known as Verified by Visa and MasterCard SecureCode. 3D Secure adds a higher level of credit card fraud protection. It requests shoppers to create authentication passwords for their credit cards, or requires them to enter their password if they already have one assigned
  • EU-US Privacy Shield: Oracle complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention when a customer and Oracle have agreed by contract that transfers of personal information from the European Economic Area (“EEA”) or Switzerland will be transferred and processed pursuant to the Privacy Shield for the relevant services. When conducting those activities on behalf of its EEA or Swiss customers, Oracle holds and/or processes personal information provided by the EEA or Swiss customer at the direction of the customer. Oracle will then be responsible for ensuring that third parties acting as an agent on our behalf do the same.

Oracle has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Statement and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/list.

  • ISO 27001: ISO 27001:2013 is a globally recognized international standard that defines a set of requirements to build an information security management system (ISMS) to provide management better control of its information security processes. NetSuite service’s ISMS is currently ISO 27001 certified, which demonstrates that NetSuite meets the requirements of the standards and that processes are in place to enforce the security of customer’s information.

Continuous security monitoring

  • NetSuite employs numerous intrusion detection systems (IDS) to identify malicious traffic attempting to access its networks;
  • Any unauthorized attempts to access the data center are blocked, and unauthorized connection attempts are logged and investigated;
  • Enterprise-grade anti-virus software guards against trojans, worms, viruses and other malware from affecting the software and applications.

Complete separation of duties

  • Job responsibilities are separated, and mandatory employee background checks are employed at all levels of NetSuite operations;
  • The principle of least authority (POLA) is followed and employees are given only those privileges necessary to do their duties.

Managed physical access

  • Stringent physical security policies and controls to allow unescorted access to pre-authorized NetSuite Operations personnel;
  • Photo ID proximity access cards and a biometric identification system provide assurance against lost badge risks or other attempts at impersonation. Proximity card reader devices are located at major points of entry and critical areas within the data centers;
  • Single-person portals and T-DAR man traps guarantee that only one person is authenticated at one time to prevent tailgating;
  • All perimeter doors are alarmed and monitored and all exterior perimeter walls, doors, windows and the main interior entry are constructed of materials that afford Underwriters Laboratory (UL) rated ballistic protection.

Fully guarded premises

  • On-premise security guards monitor all alarms, personnel activities, access points and shipping and receiving, and ensure that entry and exit procedures are correctly followed on a 24/7 basis;
  • CCTV video surveillance cameras with pan-tilt-zoom capabilities are located at points of entry to the collocation and other secured areas within the perimeter;
  • Video is monitored and stored for review for non-repudiation.

Continuous data center performance audits

  • NetSuite Operations manages ongoing SOC 1 Type II and PCI compliance;
  • Risk management is modeled after the National Institute of Standards and Technology’s (NIST) special publication 800-30 and the ISO 27000 series of standards. Periodic audits help ensure that personnel performance, procedural compliance, equipment serviceability, updated authorization records and key inventory rounds are above par.

 

Lastly, NetSuite maintains a Compliance team which reviews and addresses compliance with applicable laws and regulations to ensure NetSuite’s corporate level and industry compliance, to address any potential risks in the future.

How will the subscription cost change over time, if and when more locations/users are added?2019-09-02T10:26:01+01:00

NetSuite can be extended by tens of modules, that can be procured, or used free of charge in some instances, and added to the solution at any point of time after an initial implementation.

The sole purpose is to expand NetSuite’s capacity by adding further building blocks, for example: NetSuite Financial Management Cloud Service (formerly Advanced Financials), NetSuite Inventory Management Cloud Service (formerly Advanced Inventory), NetSuite Dunning Letters Cloud Service, NetSuite Advanced Manufacturing Cloud Service… The list is long.

It does not matter how many NetSuite users customer has – the price of the module is fixed with no regards to the size of an organization, and all users have access to the module procured with no additional costs, other than user license cost.

The modules can be bundled into industry focused Suite Editions such as for example Retail, Services, Services Resource Planning, Advertising, Software, Wholesale/Distribution, Manufacturing, Social Impact or Food & Beverage.

There are two types of user licenses General Access Users and Employee Self-Service Users:

  • General Access User is a typical NetSuite user account that uses it for a daily work – support representatives, management, accounting or finance staff, etc. Basically, whoever needs to actively work with NetSuite.
  • Employee Self-Service Users are dedicated for employees who need basic functionalities or view access, for example entering time or expenses. They come in bundles of 5.

Minimum duration of the contract that Customer signs with NetSuite is one year, however, it can be extended up to three. That comes with a major benefit of locking in the price that you negotiate at the beginning for the whole duration of the contract. Having said that, there are means to contractually ensure stability of the price in the future, by locking the price for an extended period of time. Last but not least, Oracle’s and NetSuite’s executives have publicly committed on many occasions to fixing of the prices, and lack of price-list prices increases in the future.

Are there any community or charity licensing options available?2019-09-02T10:25:09+01:00

Nonprofits of all sizes are eligible for a base donation of NetSuite’s nonprofit solution with no-cost activation. This standard donation is appropriate to power the financial management operations of a small organization and has no recurring cost.

Beyond the base donation, Social Impact organizations can access solutions for grant accounting, FASB reporting, nonprofit budgeting and more. Every solution has special Social Impact pricing that is deeply discounted from our standard pricing.

Through SuiteDonation – one of the Social Impact program’s pillars – NetSuite provides a suite of cloud software built for nonprofits of all sizes to improve operations and grow their mission. The program ensures that all nonprofits globally are able to successfully implement, utilize and accelerate their impact on NetSuite through the entire customer lifecycle.

In addition, as part of SuiteCapacity program delivered by NetSuite, non-profits can benefit from implementing leading practices that span all aspects of their operations including topics like technology planning, technology management, financial management and outcomes management—including operational issues not specifically related to the NetSuite software.

Suite Capacity services start with a dedicated team engaged with every Social Impact customer helping them chart their path in implementing leading practices. Suite Capacity’s goals are three-fold:

  • Support non-profit customers as they onboard;
  • Help them better utilize NetSuite to achieve greater impact; and
  • Provide a lifetime of community and learning opportunities for users.

Social Impact customers can apply to participate in learning cohorts and online learning opportunities, focused on building confidence, skills and success. They also have the opportunity to share best practices among other Social Impact organizations through NetSuite’s Online Community.

Will I be able to control when updates/changes to my system are made, when backups take place, and when new functionality is installed on my system?2019-09-02T10:23:49+01:00

As part of your subscription, NetSuite manages all deployment, maintenance, and upgrades. Provided below is the process for new releases and regular software maintenance.

New Releases

NetSuite typically performs two major automated upgrades per year in Q1 and Q3 – both of them are free of charge. As a SaaS solution, all clients are on the same code base and required to upgrade. For all major releases, customers are upgraded in phases over a time-span of a few months. Before each upgrade, customers have a period during which they can access our Release Preview environment. The Release Preview environment is a free, stand-alone test environment running a customer’s single instance on the new version of the NetSuite application. The data in this environment is a complete backup copy of the customer’s production environment. This gives customers the opportunity to perform advance testing of the new features using their own data and business processes and helps them identify any potential issues before the production account is upgraded. All customizations are automatically carried over to the new version without the need to re-code.

NetSuite communicates New Release Preview availability to its clients before the planned major releases through emails, in account notifications, and the New Release Portlet. Email notifications of the upcoming release and Release Preview access are sent to a customer’s ‘Primary Contact’ and ‘Product Update Contacts’ beginning approximately two weeks before the scheduled Release Preview start date.

As part of each major upgrade, customers are provided with complimentary training through video presentations, Sneak Peeks, and Release Notes on new key features and enhancements. NetSuite also offers training webinars with live demonstrations allowing customers to interact directly with NetSuite product experts and receive live feedback on new release features and functionality.

Maintenance

Minor updates are applied as required based on current issues. However, NetSuite generally releases these updates, or E-Fixes, weekly (most weeks, but not guaranteed to happen every week of the year) to resolve small sets of defects or bugs.  If required, NetSuite can also release individual emergency bug fixes called “hot pushes” directly into the production environment for defects which need to be corrected before the next E-Fix release.

Maintenance can usually be performed without downtime. However, maintenance that does result in database downtime occurs 2 to 3 times per year, at most. Regular maintenance is reserved to occur at night on the weekend, typically Saturday night from 10:00 p.m. to 10:20 p.m. Pacific, and takes less than 10 to 15 hours each quarter. Regularly scheduled maintenance time is typically communicated at least a week in advance, at least two full business days at a minimum.

If I decide to do something different, how do I get my data, how fast and in which format?2019-09-02T10:23:00+01:00

All title and intellectual property rights in and to your data are owned exclusively by you. As part of our standard service offering, we make daily backup copies of your data and maintains such data for a period consistent with NetSuite standard business processes, which period shall not be less than one year.

Since Customer retains all ownership of your data, exports of all or part of your account data can be performed at any time via account level CSV Export or the SuiteAnalytics Connect Service. Customer may use custom searches to extract all or portions of your data to CSV, Excel, Word, PDF, and Tableau formats. Additionally, SuiteTalk web services and SuiteScript API may be used to create custom extracts.

What data controls and security are available?2019-09-02T10:21:57+01:00

NetSuite has earned the highest industry and peer recognized certifications for security, assuring clients their data is secure.

It has dedicated teams overlooking security, operations, internal audit, Sarbanes-Oxley compliance, and various policies, procedures, and protocols, ensuring that it has a very well-defined security model and that all policies are in place and followed.

NetSuite has completed a number of audit and security standards over the last several years, including SSAE 18 SOC 1/ISAE 3402 Type II (SOC 1 Type II) and AT 101 SOC 2 Type II attestation engagements. NetSuite’s SOC 1 Type II report has been audited against internal controls over financial reporting and the operating effectiveness for Application Hosting Services for the NetSuite Software as a Service system. The AT 101 SOC 2 Type II report has been audited against internal controls for Application Hosting Services for the NetSuite Software as a Service system as it relates to security, availability, and confidentiality. The Type II reports’ service auditor has expressed an opinion on management’s effectiveness over these internal controls. NetSuite has also modeled our security and risk management processes according to the National Institute of Standards and Technology’s (NIST) ISO 27000 series of standards resulting in ISO 27001 compliance.

NetSuite addresses security under four main categories: physical network security, data center security, database security, and application security.

Physical Network Security

It implements multiple layers of controls to secure, manage, and monitor the network environment. Risk levels for network areas are identified, and security levels are set accordingly to maximize the level of confidentiality, integrity, and availability. Redundancy and high-availability configurations have also been designed into the controls and management functions to ensure continuity of service.

NetSuite monitors its network proactively round-the-clock through the usage of industry-standard intrusion detection system (IDS), ACLs maintained on the routers, redundant and clustered industry standard firewalls, Syslog monitoring, and performance testing. As part of this effort, we perform third-party scans and penetration tests which has enabled us to earn some of the industry’s highest certifications of network security such as the International Information Systems Security Certification Consortium’s certification.

Data Center Security

NetSuite’s production systems are hosted in 24-hour armed guarded data center facilities. Surveillance cameras monitor personal activities, and access points 24 hours a day, 7 days a week. Processes for all entry and exit procedures are followed all the time.

Physical access to data centers is managed through biometric identification systems and the latest photo ID proximity access cards. It also employs single-person portals, and T-DAR man traps to prevent tailgating and piggy-backing. All perimeter doors are alarmed and monitored, and all exterior entry doors and windows are constructed of UL-rated ballistic protection materials.

Finally, NetSuite follows the Principal of least authority (POLA) to give employees only those privileges that are necessary to perform their duties when it comes to segregation of duties and enforcement of privileges.

Database Security

No user ever receives direct access to our database. The system is divided into layers that separate data from the NetSuite application itself. Users of the application can only access the application features, and not the underlying database or other infrastructure components. The NetSuite application is the only way a user with the appropriate privileges can access authorized data. NetSuite employs the use of virtualized views for development and operations purposes, and when transferring sensitive data, such as credit card numbers, we employ one-way hash encryption.

Application Security

NetSuite enforces security of the application through a variety of techniques. By controlling access to the application through strict roles and privileges, customers can assign each end user specific permissions to only see and use those features related to his or her own job responsibilities. NetSuite also provides a complete audit trail to track all user activities. Additional capabilities to restrict user access to customer accounts include IP address restrictions, Device ID Authentication, and two-factor authentication. All data in the resultant connection is encrypted using 128-bit TLS 1.2, and in accordance with PCI compliance, data is encrypted using contemporary standards such as SHA2 for hashing applications.

Integrity

NetSuite has implemented a variety of controls to provide network-based security measures to protect its enterprise network. The controls are in line with the NetSuite Information Security Policy that is reviewed for updates and updated as necessary by the Security Cell and approved by NetSuite Executive Staff. A combination of hardware and software-based tools have been deployed to protect the network and help control access to and maintain the integrity of data residing on its systems, including the use of firewalls, routers, switches, real-time monitoring, audit logging and reporting.

Risk levels for network areas are identified and security levels are set accordingly to maximize the level of confidentiality, integrity, and availability. Redundancy and high-availability configurations have also been designed into the controls and management functions.

How will this speed be affected by increase in devices and additional sites?2019-09-02T10:20:33+01:00

Client performance is measured as the time it takes for user’s computer to display a page. Other applications running on a computer in addition to NetSuite are using one’s computer’s resources.

These applications may impact the performance of the NetSuite application on a computer. Some client performance problems may appear in one browser and not in another. For example, some browsers may render pages faster than others. These differences may result from browser configuration, security defenders, and individual browser add-ons.

Speed of the system response can be verified on the NetSuite itself with an indication in terms of where does the potential latency come from (for example a NetSuite server, or a customer’s connection).

There are no universal requirements for the amount of Random Access Memory (RAM) or how fast a computer must be to run NetSuite. The requirements depend on the way your computer is being used and on the other applications running on your computer. You can always report a Network Performance issue to Customer Support through a case, NetSuite Customer Support can serve you better.

As the case with all other applications, the system has a capping based on number of users logging in to perform various activities.

What kind of processing performance can I expect with high volume work?2019-09-02T10:19:58+01:00

Depending on the volume of transactions and user count, we do have Service Tiers and SuiteCloud plus licenses to manage the high volume.

What on-going support do you offer to ensure we maximize ROI?2019-09-02T10:18:58+01:00

NetSuite’s Service Level Commitment (SLC) guarantees a 99.5% uptime (outside the scheduled service windows) for the NetSuite production applications for all of our customers. A one month’s credit is available if NetSuite does not deliver its uptime commitment in any calendar quarter. However, NetSuite has consistently averaged an actual uptime of 99.96% over the past 12 months. Downtime is announced beforehand and any upgrades or maintenance usually result in no downtime.

Unlike most vendors that claim to be committed to the cloud, NetSuite is the only ERP vendor that provides its uptime statistics publicly. As part of its commitment to deliver a high level of service, NetSuite provides https://status.netsuite.com/, a public web site that shows its historical track record of system uptime as well as real-time information about the current NetSuite system status. This site also serves as a resource for customers in the rare event of a service disruption allowing them to see real-time information about any disruption, its cause, and the expected resolution time. NetSuite’s very business depends upon providing a stable system with minimal disruptions and we have staff focused on keeping the system up and running around the clock.

NetSuite’s Support department controls all issues raised by customers and support cases can be submitted directly through the customer portal. In addition, our team monitors the application and if problems are found, fixes are applied ahead of customers reporting problems. Broadcast messages to all application users are provided to announce urgent security matters, such as Phishing alerts.

 

NetSuite’s technical support organization offers support 24 hours a day, seven days a week. The system allows for skills-based and time zone-based routing to address general and technical inquiries across all aspects of the suite. NetSuite’s Support department controls all issues raised by customers, and these are available directly through the customer portal. In addition, our team monitors the application, and if problems are found, fixes are applied ahead of customers reporting problems. Broadcast messages to all application users are provided to announce urgent security matters, such as Phishing alerts.

NetSuite closely tailors its support case response times based on the severity of impact on your business, and we commit to resolving issues as quickly as possible and responding within the case severity timeframes referenced below.

Provided below is how we define priorities and our goals for response times.

  • Case Severity Level 1 – C1 (Critical) means an Incident where the customer’s production use of the Service is stopped or so severely impacted that the customer cannot reasonably continue business operations. It may result in a material and immediate interruption of the customer’s business operation that will cause a loss of customer data and/or restrict availability to such data and/or cause significant financial impact. Response time 1 hour.
  • Case Severity Level 2 – C2 (Significant) means an Incident where one or more important functions of the Service are unavailable with no acceptable Alternative Solution. The customer’s implementation or production use of the Service is continuing but not stopped; however, there is a serious impact on the customer’s business operations. Response time 2 hours.
  • Case Severity Level 3 – C3 (Less Significant) means an Incident where: (a) important Service features are unavailable but an Alternative Solution is available, or (b) less significant Service features are unavailable with no reasonable Alternative Solution. Customers experience a minor loss of business operation functionality and/or an impact on implementation resources. Response time 8 hours.
  • Case Severity Level 4 – C4 (Minimal) means an Incident that has a minimal impact on business operations or basic functionality of the Service. Response time 2 Business Days.

For unresolved issues a customer can:

  • Contact support via Case (email – All Support Types) or phone (Premium & Dedicated);
  • Ask for Team Leader/Manager as needed;
  • Contact Account Manager (AM) who works closely with Support Management to escalate/prioritize any open cases or issues; and
  • For unresolved C1 issues, customers have the option of automatic status notification via C1 Desk.

Severity Levels are assigned to allow prioritization of incoming incidents. NetSuite may reclassify incidents based on the current impact on the Service and business operations as described in the Severity Level definitions.

NetSuite’s global support organization provides the flexible support options tailored to your business needs to maximize Customer’s satisfaction with NetSuite investment. With deep expertise across NetSuite ERP, CRM, Ecommerce, PSA, SuiteCloud as well as specific NetSuite modules, NetSuite’s SuiteSupport specialists will be able to address Customer’s NetSuite questions and issues rapidly to keep your business running smoothly.

NetSuite’s SuiteSupport portfolio offers your organization a choice of support offerings to match your business needs, from Basic to Premium to Dedicated level support. Each provides specific service levels and capabilities, from online case submission to 24×7 phone support.

No matter what SuiteSupport level will Customer select, NetSuite provides as standard the SuiteAnswers portal, which delivers a comprehensive knowledge base, online case submission and much more.

SuiteAnswers: an Online Portal to Get Questions Answered Fast

  • NetSuite provides SuiteAnswers as a standard service for every NetSuite SuiteSupport customer and is a go-to place to get the support when Customer need it. With one-click access to online case submission, tutorial videos, a searchable knowledge base and much more, SuiteAnswers makes it easy to resolve your issues and keep your employees productive with NetSuite
  • The SuiteAnswers knowledge base provides access to 3,000+ searchable answers to common NetSuite issues, enabling you to get instant answers to a broad range of questions and issues
  • With SuiteSupport experts adding SuiteAnswers at a rate of over 500 per quarter, each SuiteAnswer knowledge base article provides detailed steps to resolution, and even includes video tutorials to common issues
  • It’s easy to view ranked search results to your question, see them sorted by relevance and even rate and provide feedback on knowledge articles and training courses
  • The SuiteAnswers Learning Center provides an extensive self-paced training catalog covering everything from financial management to sales force automation to administration and customization. Simply navigate by category and take the course

SuiteAnswers Provides Thousands of Answers at Customer’s fingertips

NetSuite SuiteSupport provides world-class customer support through several different options. NetSuite’s support options are complemented by an extensive library of detailed online help and other resources such as FAQs, online user guides, sneak peeks on upcoming releases and tips that will help you get the most from your NetSuite application.

Basic Support

NetSuite Basic Support provides online case submissions with business-hour support. It provides call-back responses to your issues and cases, based on your local time zone.

Basic Support Includes:

  • Online support through NetSuite customer access portal;
  • Hours of support: 8:00 AM to 6:00 PM in your local time zone Monday through Friday, excluding holidays;
  • Early notification of new releases; and
  • Supports up to 2 named contacts.

Premium Support (optional)

NetSuite Premium Support provides a number of best-in-class services and benefits designed to ensure your company’s success with the NetSuite applications you have implemented. All Premium support services are available 24 hours a day, 7 days a week.

Premium Support Includes:

  • Toll-free call center;
  • Priority call routing;
  • 24×7 telephone support;
  • Online support through NetSuite customer access portal for easy case submission;
  • Weekend coverage;
  • Early notification of new releases; and

Supports up to 4 named support contacts.

What will my organizations involvement be in the implementation project, and how much time is required from the individual process owners?2019-09-02T10:18:49+01:00

The NetSuite application is a sophisticated, robust software product that requires a deliberate approach to implementation. It’s important to know your involvement as a team resources from the very beginning.

In the Initiate stage, the NetSuite implementation project is planned and organized. The PM drives all of the activities in this stage, and requests your participation in all relevant activities, and communicates the plan and scope.

Initial and final stages of implementation project are the heaviest from Customer’s involvement point of view, as the users input and interactions will be required to perform several tasks. Below lists indicates the heaviest time-consuming activities and provide typical amount of time when Customer’s involvement may be at peak. It varies depending on the speed of responses and amount of interactions.

  • Documentation of the business requirements and matching them to the capabilities of the NetSuite application to ensure full coverage of the on-the-ground reality by the ERP system (1 – 2 weeks);
  • Validation of the business requirements documentation to ensure that there are no gaps in the NetSuite coverage of the Customer’s processes, which is also critical piece for successful implementation without back-and-forth as the NetSuite application is configured (1 week);
  • After the application is configured, it is time to fully validate the Customer’s business processes within the application, by testing it – it is vital part as it confirms that Customer’s requirements have been met (1 week); and
  • The training for end users on the relevant portions of the application is critical. It should be delivered at the right timing to make sure that the knowledge about the system is ‘fresh’ and can be put into work at the right time. (1 week).

While above activities are where Customer’s involvement is the heaviest, there should be a project manager appointed to the project at a full-time, giving size of the implementation. That will allow smooth communication, and attainment of the deadlines as a result.

What is NetSuite’s focus on R&D? Will NetSuite support my organization expansion plans?2019-09-02T10:18:28+01:00

Focused on fulfilling market needs and flexing to meet customer demands, software companies like NetSuite invest hundreds of millions of dollars in research and development (R&D) every year. Whether they are building out new products, revamping current offerings, or predicting customers’ future needs. NetSuite must be able to effectively translate their early “ideas” into concepts that address a targeted market niche.

NetSuite fully leverages its own R&D capabilities plus those of Oracle, which is the parent company. Since it was founded, in fact, NetSuite has been a major consumer of Oracle technologies—including Java, the database, and WebLogic server. Oracle is the home of Java, and is a company that literally defined the term “relational database.” A pioneering force in the enterprise software industry, Oracle continues to blaze a trail into the 21st century.

Since the acquisition of NetSuite by Oracle in 2016, both companies have been working very closely with each other’s development teams. They jointly discuss about potential problems opportunities and share each other’s views on the differences between cloud-based and on-premise software.

These exchanges have created a wonderful, two-way street that helps the combined companies bring technology to the market faster than ever. By providing a feedback loop into the larger R&D machine, for example, they can positively impact the progress that’s being made on Java, the database, and Oracle Cloud Infrastructure (OCI).

NetSuite continues to ramp up its own R&D investment. In fact, it is doing it faster than ever ramped up before. In this way, Oracle’s R&D effort serves as a “force multiplier”. When NetSuite was a standalone, publicly-traded company, a mandatory wall was in place between it and its vendors — with one of the largest vendors being Oracle. Now that wall has been torn down a more collaborative, connected R&D process extends across both enterprises.

NetSuite provides a contractual warranty for the features and functionality of the software for as long as a customer is subscribing to the services. NetSuite also provides a warranty of professional services that includes a commitment to re-perform non-conforming services within a 60-day period at no extra cost. The cloud-based application service is typically warranted to perform in a manner consistent with general industry standards that are reasonably applicable and materially in accordance with its on-line help documentation, under normal use and circumstances.

NetSuite includes service level commitments to its customers warranting certain levels of uptime reliability and performance and permitting those customers to receive credits in the event that we fail to meet those levels.

Does NetSuite team focused on the Non-profit sector? Do they have enough knowledge of my sector to efficiently address any gaps in functionality?2019-09-02T10:18:13+01:00

The NetSuite Social Impact Team is the corporate citizenship arm of NetSuite. It supports the success of charities, social enterprises and not-for-profit organizations of all types across the globe and irrespective of their ability to pay, with product donations, pro bono programs and social solutions.

The Social Impact team supports NetSuite employees in giving time to their causes, collectively supporting causes individual NetSuite offices around the country and world support, donating software licenses to grantees and providing pro bono employee services to grantees in support of their NetSuite implementations.

SuiteDonation is NetSuite’s grant program of NetSuite’s award-winning business management software suite. It is this program that gives a flexibility on software discounting, which has been wrapped into our proposal here for Customer.

SuiteProBono is NetSuite’s quarterly pro bono program, where grantees can receive services from NetSuite employees around the world. NetSuite’s SuiteImpact Team empowers employees to give back in the communities in which we live and work.

Thousands of nonprofit organizations and social enterprises work with NetSuite.org today to transform the operations of their mission for social impact.

With NetSuite’s unified business management solution, nonprofit organizations can manage their entire end-to-end operations with a single, flexible and powerful business application—integrating nonprofit accounting, fundraising, Constituent Relationship Management (CRM), Enterprise Resource Planning (ERP), inventory management, ecommerce and more.

 

  • Constituent Relationship Management

Break down silos and empower your organization with a 360-view of the donors, volunteers, supporters, clients—all in one place.

  • Fundraising

Management of entire revenue lifecycle, from pledge to payment and grow the support you need for long-term success.

  • Finance and Accounting

Gain efficiencies with a powerful nonprofit financial management and accounting system purpose-built to meet the complex needs of nonprofit organizations.

  • Spend Management

Ensure full accountability and stewardship of funds and gain complete control and visibility over total spend.

  • Financial Planning

Equip your nonprofit with planning, budgeting and forecasting tools to ensure financial stability and growth and achieve your mission.

  • Online Ecommerce

Reporting and Analytics From reporting and analytics to insight and decision-making, gain a more complete picture of your non-profit on-demand and in real-time. Global Business Management Expand your mission globally and focus your resources on achieving social impact, not managing IT complexity.

How broad and expandable are the reporting dimensions?2019-09-02T10:18:07+01:00

The Custom Segments feature lets customers create custom classification fields similar to class, department, and location. Customer will be able to create an unlimited number of custom segments, define possible values for each segment, and add the segments to specific record types. People working in NetSuite can then use the segments to classify records appropriately.

What resources are needed to set up, update, manage and get information from the system?2019-09-02T10:17:54+01:00

From the IT equipment investment capacity perspective, CUSTOMER does not require any investments. NetSuite deploys client production accounts in a Paid Tiered model based on anticipated throughput as identified by CUSTOMER. Higher requirements may be deployed on stand-alone servers. NetSuite periodically reviews aggregate usage statistics and NetSuite New Sales Orders to anticipate and stay ahead of capacity requirements. Clients may alert NetSuite of anticipated spikes in capacity, or NetSuite may periodically alert customers that they are nearing capacity on their existing tier and discuss whether upgrading to a higher capacity tier is appropriate.

On-site Support and Troubleshooting is available as necessary via Sales Solution Consultants, NetSuite Professional Services and/or atstratus.

From an ongoing operational perspective, NetSuite recommends customers have 1-2 qualified System Administrators as committed resources post go-live. The assigned Administrator has full privileges to all aspects of the system. NetSuite is designed to enable business stakeholders a continuous mechanism for self-service innovation, process/workflow enhancement, and analytics and reporting, and allows the business and users to interoperate and change the application experience and process flows mostly in a self-service fashion without IT or technical resources, in collaboration with support from the System Administrator.

The NetSuite account administrator is the key contact for NetSuite and your users. This person:

  • Oversees the initial implementation of the NetSuite application; and
  • Manages the on-going administration of the NetSuite application.

Key administrator tasks may include:

  • Daily account maintenance and management;
  • Technical and system administration, including configuration and integration;
  • Point of contact for end users and NetSuite Support;
  • Facilitation of system adoption and satisfaction through user training, user support, and meeting user requirements;
  • Planning, reviewing, and customizing NetSuite to meet user needs;
  • Helping with data extraction through reporting and searches;
  • Monitoring end user usage and system performance;
  • Ensuring the quality of account data and performance of regular data audits; resolution of data integrity issues; and
  • Development of tests, functional testing, and rollout of customizations, custom objects, new enhancements, application releases, and system integration based on user/business needs.

NetSuite provides extensive trainings, which successful conclusion may lead to professional certifications. They are confirmation of attaintment of particular set of skills, which are strong motivator and recognition for the employees, and provide assurance to an employer.

Seven NetSuite certifications are available for administrators, developers, consultants and end users. As outlined on our certification site, five certifications are offered in the administrator path:

  • SuiteFoundation: Base level certification for administrator, developer and consultant certifications.
  • Administrator: Day-to-day NetSuite application management and optimization.
  • SuiteCloud Developer: Solutions development and deployment to extend or customize NetSuite.
  • SuiteCommerce Developer: Solutions development for NetSuite Commerce applications.
  • ERP Consultant: Implementation, configuration and customization of NetSuite.
  • Financial User: Core accounting and finance functionality.
  • SuiteAnalytics User: Skills in NetSuite reporting, analytics and business intelligence.
Will the system support growth and expansion into new markets and locations? Can I involve all users, without additional costs and capacity constraints?2019-09-02T10:17:24+01:00

With more than 16,000 customers running NetSuite across more than 200 countries and dependent territories, some of the world’s best-known brands trust their businesses to NetSuite and take their financial and operational processes to it because of various reasons such as:

 

  • It is designed for a modern company

Cloud-based, mobile-enabled and social, NetSuite frees the modern business from antiquated PC-based, anti-social systems locked behind the firewall. At its core, NetSuite provides a dynamic, easy-to-use platform designed for all users across a global organization that can be accessed via any device, at any time.

NetSuite has been designed with scalability in mind, hence its architecture is based around a single database instance that allows consistency of the data across the modules, and hence seamless, natural growth together with the scalability of the organization.

  • It is a highly scalable system for growth

In addition to the technical aspect that backs up growth possibilities of NetSuite, it has the ability to quickly and easily add required business functionality as a business grows beyond the country of origin. That is thanks to international capabilities including support for 190 currencies, 27 languages and automated tax compliance in over 100 countries to fuel global expansion.

  • It offers broad range of robust ERP functionalities

NetSuite provides a complete cloud ERP system for global businesses. Businesses running on NetSuite can populate a single chart of accounts across subsidiaries or use separate charts-of-accounts for each company within a single instance.

  • NetSuite provides complete financial management, including invoicing and sophisticated revenue recognition management. NetSuite accelerates financial processes with real-time multi-currency consolidation and real-time roll-up across orders, accounts receivable, accounts payable, payroll, inventory, billing, invoicing and order fulfillment, from local in-country operations to the regional office to global headquarters. NetSuite also provides sophisticated financial and statutory reporting for external stakeholders.
  • NetSuite’s optimized order management and fulfillment processes tightly drive the order process from quote to eventual fulfillment. Sophisticated multi-location manufacturing, inventory management and fulfillment ensure continually efficient operations.
  • NetSuite streamlines procurement with a complete procure-to-pay process comprising workflow management, approvals, vendor self-service and payment.
  • NetSuite Analytics gives corporate, division and subsidiary stakeholders a true real-time view into every level of the business.

NetSuite’s integrated cloud computing software solution gives nonprofit organizations the ability to manage multiple operations with a single, powerful business application while integrating accounting, financials, fundraising, member relationship management (CRM), ecommerce, inventory management, HR, payroll, and more. Thousands of nonprofit organizations, companies, and subsidiaries use our integrated suite

Does the system require skills beyond those of the would-be users? Can these skills be reasonably attained?2019-09-02T10:17:08+01:00

Due to a modern and user-friendly user intuitive interface, the solution does not require advanced skills to navigate it. Basic business users will find it easy to use, and a user training will make the transition smooth. For more advanced roles (such as development roles) additional specialization may be necessary.

NetSuite and atstratus realizes criticality of the CUSTOMER’s users’ proficiency in the process of a successful adoption of the ERP system. We are here to help ensure that CUSTOMER users take full advantage of NetSuite’s features and capabilities.

In addition to the training provided post-implementation, an additional expert NetSuite education consultants may be utilized. NetSuite consultants may advise on a comprehensive plan designed to fit users’ learning needs and drive business results. This may include:

  • Professionally led custom training sessions

NetSuite or atstratus provides short, targeted, role-based and process-focused sessions to ensure that CUSTOMER’s users don’t lose valuable time away from the job and that they leave sessions feeling competent and confident. Accompanied by reference materials that will be used both in training and for on-the job support, tailored training courses are engaging, interactive and designed to jump-start CUSTOMER’s team performance and proper results.

  • eLearning solutions

With the Customer Learning Cloud Support Pass, CUSTOMER may have access to the most extensive NetSuite learning offering available.

The Learning Cloud Support Pass gives an online access to the equivalent of all of NetSuite’s publicly offered courses1 for one fee. And, as a cloud solution, you will have access to on-demand learning content—anytime, anywhere.

  • Performance support materials

As part of training, CUSTOMER’s users will be provided with the additional sheets, that will in details guide their future actions. See example of a performance support material in Appendix 7.

  • Train the Trainer

Train-the-Trainer services are available if CUSTOMER would like to enable its internal instructors to further educate CUSTOMER’s user community.

Are all functions easily accessible from mobile devices, iPads, and computers running any operating system? Does it offer a true web-interface?2019-09-02T09:50:33+01:00

NetSuite is focused on making mission-critical business applications enjoyable and easy to use. NetSuite’s industry leading HTML5 user interface (UI) is designed with customers in mind. The result is an experience that sets the standard for modern business applications.

NetSuite’s UI is easy to use and understand, which allows users to focus on job-specific workflow training and reduces the amount of time wasted on navigating through unintuitive ERP systems.

  • Slim, anchored navigational header ensures quick and easy access to tools;
  • Drag-and-drop capability and user-friendly tools allow for easy personalization;
  • Global Quick-Add enables users to rapidly add tasks, events, contacts, etc. from anywhere in NetSuite;
  • “Progressive disclosure” reduces visual clutter and ensures a cleaner, more intuitive experience; and
  • Dashboard personalization panel makes it easy for users to tailor dashboards to unique needs.

NetSuite’s mobile application features easy expense reporting, call logging and time tracking in a mobile interface filled with mobile dashboard portlets and KPI’s. Available for IOS and Android, the applications are designed with a mobile-first UI for key workflows, and support push notifications for time sensitive actions, allowing users to streamline work on the go.

  • Mobile-first UI with optimized mobile tasks and support for each role;
  • Instant access to recent records, searches and saved searches;
  • Check KPIs from anywhere with full mobile dashboard support;
  • Time and expense management;
  • Inbound/outbound phone call logging;
  • Approve records/transactions and trigger business actions;

Customize reports on-the-go by adding fields, grouping levels, and customizing formulas.

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